Refund Policy

Refund Policy

Last updated: July 2026

At Love and Lava Twins, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Certain items are non-returnable, including:

• Items marked as final sale
• Personalized or custom-made products
• Downloadable or digital products

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

Please do not send items back without first contacting us, as we may not be able to process your return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
• If rejected, we will contact you with the reason and return the item to you.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check with your bank or credit card provider, as processing times may vary. If you still have not received it, please contact us and we will investigate.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Contact Us

If you have any questions about our Refund Policy, please contact us. We're happy to help!